Gammon's HVAC

Heating Service Technician @ Gammon’s Heating and Cooling

We are now seeking a reliable service technician to join our team. The successful candidate will work with integrity, honesty, and a dedication to customer service. We value our employees and offer top pay and incentives, as well as a great working environment. Come join our family at Gammon's, where your dedication and hard work will be appreciated!

Basic Function:

The basic function of the service technician is to troubleshoot, diagnose, maintain and repair residential and commercial HVAC systems. The Service Technician is responsible for performing those operations as assigned to him by the Service Manager or Dispatcher. He is responsible for maintaining the quality of his work up to acceptable company standards and for representing the company in a manner that promotes good relations.

Qualifications:

EPA Certification
State of Maine Oil/Gas License
Ability to represent Gammon's in a professional manner with customers, vendors, staff and the general public
Work well under pressure
Must have valid drivers’ license and a good driving record
Must have all required tools
Ability to handle difficult customer/diagnostic issues
Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
Good communicator – works well with different customers and office personnel personality styles

Essential duties:

Diagnose, maintain, and repair equipment properly the first time at a customer’s location
Be neat and clean at all times and keeping their truck and equipment the same
Attend all training classes and training seminars to keep expertise up to date in the field
Adhering to proper procedures in the use of paperwork (work order, return material tags, etc.)
Take direction regarding scheduling from the dispatcher
Keeping the Dispatcher informed at all times as to “where they are”, “where they've been”, and “where they are going”
Fill out service tickets for maintenance and service work while on the job
Collect payment for services rendered where required
Follow through on-job problems
Keep abreast of all company sales promotions and pricing
Turn in all paperwork to office making sure it is filled out completely and accurately in the field
Responsible for having all minimum required stock on the truck at all times
Recommend/sell equipment, service agreements, and accessories when it is requested by the customer or is in the best interest of the customer to do so
Other tasks as requested by the service manager, operations manager, or CEO