Gammon's HVAC

Heating Service Technician @ Gammon’s Heating and Cooling

We are now seeking a reliable service technician to join our team. The successful candidate will work with integrity, honesty, and a dedication to customer service. We value our employees and offer top pay and incentives, as well as a great working environment. Come join our family at Gammon's, where your dedication and hard work will be appreciated!

Basic Function:

The basic function of the service technician is to troubleshoot, diagnose, maintain and repair residential and commercial HVAC systems. The Service Technician is responsible for performing those operations as assigned to him by the Service Manager or Dispatcher. He is responsible for maintaining the quality of his work up to acceptable company standards and for representing the company in a manner that promotes good relations.

Qualifications:

EPA Certification
State of Maine Oil/Gas License
Ability to represent Gammon's in a professional manner with customers, vendors, staff and the general public
Work well under pressure
Must have valid drivers’ license and a good driving record
Must have all required tools
Ability to handle difficult customer/diagnostic issues
Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
Good communicator – works well with different customers and office personnel personality styles

Essential duties:

Diagnose, maintain, and repair equipment properly the first time at a customer’s location
Be neat and clean at all times and keeping their truck and equipment the same
Attend all training classes and training seminars to keep expertise up to date in the field
Adhering to proper procedures in the use of paperwork (work order, return material tags, etc.)
Take direction regarding scheduling from the dispatcher
Keeping the Dispatcher informed at all times as to “where they are”, “where they've been”, and “where they are going”
Fill out service tickets for maintenance and service work while on the job
Collect payment for services rendered where required
Follow through on-job problems
Keep abreast of all company sales promotions and pricing
Turn in all paperwork to office making sure it is filled out completely and accurately in the field
Responsible for having all minimum required stock on the truck at all times
Recommend/sell equipment, service agreements, and accessories when it is requested by the customer or is in the best interest of the customer to do so
Other tasks as requested by the service manager, operations manager, or CEO

Benefits Include:

401K
Health insurance plans available
Paid time off
Paid sick and personal time, as well as paid holidays
Free Uniforms
Vehicle, company phone and tablet provided
Tool Allowance
Bonus/Spiff Programs
Ongoing training

Compensation:

Hourly, based upon experience.

Job Type:

Full-Time

Pay:

$25.00 - $45.00 per hour

Gammon’s is an Equal Opportunity Employer.

Receptionist @ Gammon’s Heating and Cooling

We are now seeking an experienced Receptionist person to join our team! The successful candidate will work with integrity, honesty, and dedication to customer service. We value our employees and offer top pay and incentives, as well as a great working environment. Come join our family at Gammons HVAC , where your dedication and hard work will be appreciated!

Qualifications:

Experience: Microsoft Office, 1 year (Required)
Education: High school or equivalent (Required)
Location: Saco, ME (Required)
Language: English (Required)

Essential duties:

Answer phones
Typing as needed
Copying as needed
Emailing as needed
Filing as needed
Pull permits as needed
Create new customer folders
Follow up telephone calls to customers
Follow through on-job problems
Help with marketing activities as needed.

Secondary duties:

Order parts for service
Help schedule appointments for service
Back up dispatcher as necessary
Other tasks as requested by the Office manager, operations manager, and CEO.

Working Conditions:

This position works in a standard office environment. The office environment is controlled and maintained in a safe manner. Adherence to Safety Policy is vital.

Physical Demands:

The physical demands for this position are light. Must be able to use standard office equipment such as telephone, computer, files, copier, etc. Occasionally lift/carry items up to 30 lbs. Answer the phone by the second ring.

Mental Requirements:

Self-motivated and able to handle rapidly changing priorities and several tasks simultaneously. Must be able to respond to difficult situations with customers and co-workers with a high level of professionalism. Must be able to communicate effectively with vendors and co-workers. Must be able to follow safety guidelines at all times. Must have the ability to manage and lead effectively.

Always have a good attitude for the best customer service. Even when in a bad mood.

Internal Relationships:

Communicates and interacts with employees on all levels in the office. Sets an example for employees in the company.

External Relationships:

The title will have a high level of contact with customers and vendors, and will be required to maintain professional communication and appearance at all times during work hours.

Benefits Include:

401K
Health insurance plans available
Paid time off
Paid sick and personal time, as well as paid holidays

Compensation:

Hourly, based upon experience.

Job Type:

Full-Time

Pay:

$16 - $17 an hour

Gammon’s is an Equal Opportunity Employer.

Install Manager @ Gammon’s Heating and Cooling

We have earned loyal customers who expect and desire dependable, quality care. We are now seeking an Installation Manager to oversee the day-to-day activities and deliver the highest-quality service to our customers. The successful candidate will have strong leadership skills and drive team productivity by ensuring all work is performed to the highest standard. Come join our family at Gammon’s, where your dedication and hard work will be appreciated

Qualifications:

Must have a high school diploma or equivalent GED certificate
Valid driver license with acceptable driving record
Minimum of 5 years of management experience required
Technical school diploma required
Must be detail oriented with the ability to handle multiple tasks simultaneously while working well under pressure
Possess strong leadership skills with a personal desire for improvement; and the desire to lead and motivate staff to be better tomorrow than they are today
Excellent verbal and written communication skills; and strong conflict management skills
Consistently provide a professional image and attitude always towards customers, vendors, staff and the general public
Understand installation department financial statements
Ability to create and adhere to budget

Essential duties:

Manages and develops the Install staff, which includes hiring, terminating and disciplining of employees to meet workload demands, and company or customer expectations and requirements
Regularly oversee dispatch and customer service personnel to ensure productivity and quality
Interface between service and replacement
Resolve customer issues and complaints to ensure customer satisfaction and retention
Technical support for retrofit
Complete all manufacturer program paperwork
Extended warranty programs for all manufacturers
Oversees service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
Responsible for installation department inventory
Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues
Speak to customers and others that reception cannot assist
This position works in the office and the field. Must occasionally travel to meet technicians, customers or vendors
Other tasks and responsibilities as required to maintain efficient department operations

Working Conditions:

This position works in a standard office environment. The office environment is controlled and maintained in a safe manner. Adherence to Safety Policy is vital.

Physical Demands:

Must be able to lift/carry up to 50 lbs.

Benefits Include: